Practice Experience

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Purpose
Patient feedback is imperative when deciding on improvement initiatives for patient care. In the near future, results of patient satisfaction surveys will be a determinant in financial reimbursement.

The Final Project for this course is an educational tool you will develop to help management and nurses increase or maintain HCAPS scores and an accompanying explanatory paper based on your selected topic. You will need to review the HCAPS information given to you in the links below. First, you will select an HCAHPS category and review the accompanying survey questions. Second, you will need to research evidence based practices, where possible, to develop ideas on how facilities can increase their scores in the area you selected. Finally, you will create a document such as checklist or a brochure that can be handed out to management and staff as a tool to use to increase HCAPS scores. In addition, you will develop an accompanying explanatory paper highlighting how the tool will be used, how HCAPS can be linked to the organizational structure, quality improvement, policy and financial management. You will be working on throughout the course on your own. Finally, you will also be journaling your weekly progress in Units 1 – 8.

Practice Experience

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In this Assignment, you will be assessed on the following outcomes:

NU420-3: Examine organizational structure, mission, vision, philosophy, and values in healthcare settings.

NU420-4: Investigate principles of quality improvement, healthcare policy, and financial management to improve the quality of healthcare in diverse and global populations.

Directions
This Project qualifies for the e-Portfolio in your Capstone Course.

Assignment Requirements
Review the following websites and determine the issues surrounding your chosen topic:

HCAHPS survey. (2015, March). Retrieved from http://www.hcahpsonline.org/files/HCAHPS%20V10.0%20Appendix%20A%20-%20HCAHPS%20Mail%20Survey%20Materials%20(English)%20March%202015.pdf
Hospital consumer assessment of healthcare providers and systems. (n.d.). Retrieved from http://www.hcahpsonline.org/home.aspx
Triple aim for populations. (2016). Institute for Healthcare Improvement. Retrieved from www.ihi.org/Topics/TripleAim/Pages/default.aspx
Pick one of the five categories from the HCAHPS survey. Review the survey questions in that category. Develop 3–5 recommendations from the literature to improve scores in the selected category. Develop 3–5 recommendations on how management and/or nursing staff can increase scores in the selected area. Then create an educational tool that could be handed out to staff and management. Examples might include a checklist, a brochure, a card file. Be creative so that it catches the attention of the staff and of management. Lastly write a short explanatory paper on the topic using the criteria below: (2–3 pages in APA format).

In your explanatory paper, include the following:

Practice Experience

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What topic did you select from the HCAHPS survey?
HCAHPS Survey Categories/ Topics
Your Care From Nurses (Question 1–4)
Your Care from Doctors (Questions 5–9)
Your experiences in the hospital (Questions 10–17)
When you left the hospital (Questions 18–20)
Understanding your care when you left the hospital (Questions 23–25)
Specify the 3–5 recommendations from the literature to improve scores in the selected category.
Provide a brief review of the information you located that will help increase the HCAHPS survey score. Include references and citations in your paper.
Highlight how the tool will be used, how HCAPS can be linked to the organizational structure, quality improvement, policy and financial management.
Criteria

Your paper should be 2–3 pages, plus references and title page.
Write your original response in Standard American English using proper APA format; paying special attention to grammar, style and mechanics.
Respond to the questions in a thorough manner, providing specific examples where asked.
Ensure that your viewpoint and purpose are clearly stated.
Demonstrate logical and appropriate transitions from one idea to another.
Your paper should be highly organized, logical and focused.
You should have a minimum of three academically credible sources from outside of the course materials.
Your sources and content should follow proper APA format. (Review the APA formats found in the Kaplan Writing Center. To access the Kaplan Writing Center, select this link.).
Review the grading Rubric to ensure all points have been captured in the presentation.