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Description

You are part of a team of business psychologists approached by the management team of a small supermarket on the outskirts of a major city.
With a total of 32 staff, employed to perform various duties, the supermarket is classified in business terms as a ‘Small or Medium-sized Enterprise’ (or ‘SME’).

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This supermarket has steady sales figures, whereas the sales of its competitors have been steadily rising. Also, in recent months, the business has recorded an increase in staff absenteeism and turnover, resulting in them having to direct most of their time into employee recruitment. Furthermore, some of their most valued employees have been lost to their competitors.
The management team has contacted you to identify a way to improve both the retention of staff and the sales figures.

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Using your knowledge of research methods and theories of leadership, prepare a detailed PowerPoint presentation on how you would use the consultancy process/cycle in this piece of consultancy work. Specifically, your presentation should cover how you would:
•Establish agreements with the client.

•Identify the need(s) and/or issue(s)

•Analyse each need and/or issue.

•Formulate an intervention.

•Implement and review the intervention.

•Evaluate the intervention’s outcomes.

•Report and reflect on these outcomes.

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