Week 1 Discussion – First Principles

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Here is a video showing some small things that hotels have done to charm their guests. These may inspire you to look for some ideas in your own workplace. The video is 10 minutes long, and you may be presented with an ad a couple of times, but ignore those and keep watching.

Hotels Surprised Everyone With Their Creativity, Scoop, www.youtube.com, 2017

Think about all of the different tasks that you, your staff, or other employees complete every day. The tasks are most likely routine and may be documented in a handbook. They could be based on official procedures that have been created and have an expectation that they are followed.

Be open to any task that has more than just a couple of steps. Examples include:
Requests for room service;
Reservation of a conference room or excursion;
Food service for a wedding or other event; and
Setting up a tour for local school kids.

Week 1 Discussion – First Principles

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Now use the information in your textbook and follow the guidelines on page 27 to complete this assignment.

Strip your offering down to the most basic and essential components, and make a list of each step. Be thorough and thoughtful in your answers so that you may really examine the steps in the task or process then address the following questions:
Why is each component present?
Is each component necessary?
Can it be replaced?
Can it be configured differently?
How is each element contributing to the customer experience?
What are related assumptions about this process?
Can you develop a process that is less expensive or more valuable to your guests?
Propose any changes or improvements that come to mind, no matter how feasible they are.
Discussion Board Requirements:
Initial posting is due Friday. Responses are due Monday.
Minimum of 300 words.