Use a soft systems methodology

Use a soft systems methodology to evaluate the issues LIDL UK might face

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• Use a soft systems methodology to evaluate the issues LIDL UK might
face if they decide to introduce hybrid facilities to allow their
customers to continue shopping in store, as well as ‘order goods online
and have these delivered to the door’ to compete in the market place.
Support your discussion with appropriate business operations models
(i.e. operation strategy performance (priorities) model, customer value,
the service gap model, four v’s profile etc.).

Use a soft systems methodology to evaluate the issues LIDL UK might face

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• You should compare and contrast different models used by the sector in
which LIDL UK operates and recommend appropriate solutions to continue
being competitive in the market, make easier for customers to select and
buy their products (issues to consider centralised/decentralised
inventory and delivery chain, customer value chain, cost implications,
sustainability etc.).
• Comparison of different solutions with costing and choose one solution
to take forward with reasoning.